Shipping and Delivery

We are dedicated to providing exceptional service when it comes to delivering our products to customers worldwide. Our shipping services cover a vast majority of countries across the globe, reflecting our commitment to international accessibility. Our primary objective is to have your order ready for dispatch within 48 hours of your purchase. This swift turnaround time underlines our dedication to prompt order processing.

Each item undergoes a comprehensive inspection conducted by our experienced staff before being dispatched for delivery. This meticulous scrutiny ensures that not only does your order meet the highest standards, but it also arrives at your doorstep in a state of impeccable condition.

Shipping Costs:

All shipping costs will be calculated during the checkout process based on the destination and order details.

United Kingdom Delivery:

For orders within the UK totaling £50.00 or more, we offer free Ground Shipping.

For orders under £50.00, we provide standard delivery at a rate of £7.00.

The estimated delivery time for UK orders is 2-3 working days.

Europe Delivery:

Please visit www.ballinghockey.com for information about free delivery options for European orders.

For orders under £250.00, we provide standard delivery at a rate of £24.00.

USA Delivery:

For deliveries to the USA, please visit www.ballinghockeyusa.com to explore the available free delivery options.

Rest of the World Orders:

We offer Standard Shipping for orders to the rest of the world at a flat rate of £49.00. The estimated delivery time for these orders is 5-10 working days.

Dispatch and Tracking:

All goods will be dispatched via national or international couriers. Once your order is shipped, you will receive a confirmation email containing your tracking information. This allows you to monitor your package's journey until it arrives at your doorstep.

Customs and Import Duties:

Please be aware that any customs, duties, taxes, surcharges, brokerages, etc., applicable to your order are the customer's responsibility. These fees are not included in the shipping charges and are charged by your local mail authority. Prior to placing your order, we advise familiarizing yourself with your country's import rules and regulations. We are unable to designate orders as "Gifts" or take any other actions to alter the customs declaration.

Refusal of Customs Payment:

In the event that you choose to refuse the customs fee associated with your order, and the parcel is subsequently returned to Balling Hockey, please be aware that a shipping and handling fee may be deducted from your refund.

To ensure certainty regarding potential customs fees, we strongly advise reaching out to your local customs office for more information before placing your order. Understanding the applicable regulations will help ensure a smooth delivery process and avoid any unexpected charges.

*All prices displayed are in GBP £ (British Pounds).